Terms & Conditions

We do have some terms and conditions that we ask you to read and adhere to. By using The Lothian Garage Door Company's service, you agree to adhere to these terms and conditions. 

This document is intended to contain all the terms upon which you agree to purchase the products and services described on the order from Us. Any additional term or verbal agreement should be noted on the order for the sake of clarity.  

1. You will grant us access to the premises during our normal working hours to carry out the agreed works and for any subsequent remedial work if required. You agree to provide access to services and facilities such as electricity, water and toilets at no cost. You also agree that, where necessary, you will allow us to bring ladders, equipment or vehicles on to the premises in order to complete our contractual obligations.  
2. We do not carry out any enquiries as to what consents may be required and it is your responsibility to ensure that you have obtained at your cost any consent that may be required for the contract to proceed. Such consents include, but are not limited to, those applicable to listed buildings, conservation areas or situations where Landlord or Freeholder consent is required. 
3. We shall be entitled to assume that you have obtained any relevant consent. We accept no responsibility for any loss that you suffer or for any enforcement or other action that might be brought against you by a Local Authority or any other person or body in the event that you have failed to obtain all relevant consents.  
4. Our products are made to measure and are not sold “off the shelf”. As they are bespoke products,, you do not have any right to cancel this contract. By accepting the quotation and/or paying a deposit, the customer acknowledges that the order is non-refundable and cannot be cancelled.
5. Our website and social media shows photographs of our products.. We cannot guarantee that the product that we supply will be an exact match to any samples and photographs that we produce.  
6. We are continually looking to improve the specification of our products. We will not make any changes to the product that you have ordered, which affect its visual appearance, but we reserve the right to provide different components if we believe that they will provide you with an improved overall product.  
     

7. DELIVERY & INSTALLATION 

• Although we endeavour to be as accurate as possible regarding delivery and/or lead times, these are to be considered as estimates only and can be changed at Our sole discretion. We decline any responsibility for late delivery or late performance, in which case the Customer will have no right to claim a refund, discount or to cancel the order.
• We reserves the right to refuse to deliver or install the Product to sites considered to be unsuitable by Us. 
• It is your responsibility to ensure that we can access your garage and its immediate vicinity to carry out our installation and that you have removed any obstructions prior to our arrival so that we have unhindered access to carry out our works.  The customer is responsible for providing safe and clear access to the work area. Delays or return visits caused by lack of access may be chargeable. We reserve the right to charge an abortive visit fee of up to £100 to cover, labour, travel and associated costs.
• We will use our best efforts to honour any installation date given, but there are occasions on which we are forced to cancel installations at short notice due to factors that are outside our reasonable control. Such factors include (but are not limited to) adverse weather or traffic conditions, mechanical breakdown, or illness. If we are unable to meet an installation date, we shall give you as much notice as possible and arrange an alternative convenient date, but we shall not be liable for any losses that you may have suffered as a result of any such cancellation or delay.  
• Whilst it is always our aim not to cause any damage while installing your new door, any unavoidable brick or plasterwork damage, gaps or holes can be inevitable during the process of removing the old door. It is the Customers' responsibility to make good any damage in those circumstances.  
• We do not undertake to remove the door that we are replacing intact and shall dispose of the old door at the end of the installation in such manner as we see fit.  
• We undertake to repair or replace, free of charge any products supplied by us which prove defective as a result of faulty materials or workmanship within the following periods from the date of installation - 2 Years, unless stated otherwise on order. 
• Any claim under the guarantee must be made within a reasonable time. Any repair work carried out or replacement units supplied within the guarantee period will also be covered by the Guarantee, but only for the remainder of the Guarantee period. 

Our guarantee does not cover the following:  

• Any damage caused by your failure to follow the regular maintenance instructions that are set out within the User Guide, verbal  or email instructions that you were given at the time of installation; 
• Where the door is affixed to a wooden frame, any damage caused by your failure to periodically coat the wood with a protective sealant; 
• Damage due to accident, storm, flood or other adverse weather conditions or unusual physical or electrical stress;  
• Any damage caused to the products caused by electrical works that have not been carried out by us;  
• Any damage caused by any transportation/relocation of the product unless carried out by us;  
• Any modifications, adjustments or repairs to the product that have not been carried out by us;  
• Consumables such as batteries, fuses and bulbs; .  
• Nothing within our guarantee affects our obligation to exercise reasonable care and skill when performing the contract and to use products that are of satisfactory quality and fit for their normal purpose. 

Any work that we carry out under guarantee will be undertaken in normal working hours Monday to Friday.

We have entered this contract on the understanding that you are a “consumer” as defined in the relevant legislation. As a result, we do not accept any liability for any business losses that you suffer in relation to the use of the property at which the installation has been, or is due to be, carried out. For the avoidance of any doubt, “business losses” include (but are not limited to) losses such as loss of rental income, professional fee income, loss of bookings and loss of profits. If you are operating any form of business at or from the installation address, we recommend that you take out insurance to cover such losses.

8.  Site Conditions & Alterations

Our quotation is based on the site conditions observed at the time of survey and on the information provided by the customer. The customer is responsible for informing us of any planned alterations, including (but not limited to) cladding, rendering, insulation, flooring, structural changes, electrical works, or any changes that may affect opening sizes, clearances, headroom, or side room requirements. If the customer carries out alterations to the garage opening or surrounding structure after survey — or fails to disclose planned works — we cannot be held responsible for any resulting fitment issues, reduced clearances, cosmetic gaps, or operational limitations. 

Any remedial works, adjustments, return visits, or replacement materials required as a result of post-survey alterations or failure to inform us of planned works will be chargeable. Warranty coverage does not extend to defects or operational issues caused by third-party alterations or changes made after installation. 

9. Payments

The final balance is due on the completion of the works. Payment must be made on time, in full, and without any deduction, set off or counterclaim.
Accepted payment methods are Bank Transfer, Card Payment, Cheque or Cash.

If payment is not made within days 3 days of installation, we shall have the right to require payment of interest on the outstanding amount.

10. Late Payment & Overdue Invoice Terms
If payment is not received by the due date, we reserve the right to:

• Charge interest on the overdue balance at 1.5% per month until payment is made in full. Interest is payable both after and before any judgment of the court and continues to accrue until payment in full is received by Us 
• Suspend any warranty, service, or maintenance obligations until the outstanding balance is cleared;
• Immediate return of all Goods sold to the Client at the Client’s own expense. Ownership of the products supplied remains with The Lothian Garage Door Company until payment has been made in full.
• Legal Action - we may commence legal proceedings if payment is not made, including through Simple Procedure in the Sheriff Court in which case you agree to indemnify us in full for all costs (including legal costs) charges and fees that we incur to recover payment of our debt. Any amounts awarded by the court, including interest, fees and recovery costs, will become payable by the customer.

11. Disputes
If you dispute any invoice or charge, you must notify us in writing within 3 days of receipt. Failure to notify us within this period will be taken as acceptance of the invoice.

12. Communication
Customers are encouraged to contact us promptly if they experience difficulties with payment. We will consider reasonable arrangements on a case-by-case basis.

Nothing in these Terms & Conditions affects the customer’s statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.