TERMS & CONDITIONS

We do have some terms and conditions of sale that we ask you to read and adhere to. By using The Lothian Garage Door Company's service, you agree to adhere to these terms and conditions. 

1. This document is intended to contain all the terms upon which you agree to purchase the products described on the order form from us. Any additional term or verbal agreement should be noted on the order form for the sake of clarity.  

2. You will grant us access to the premises during our normal working hours Monday – Friday, to carry out the agreed works and for any subsequent remedial work if required. You agree to provide access to services and facilities such as electricity, water and toilets at no cost. You also agree that, where necessary, you will allow us to bring skips, ladders, scaffolds or vehicles on to the premises in order to complete our contractual obligations.  

3. Our products are made to measure and are not sold “off the shelf”. As they are bespoke products, you do not have any right to cancel this contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where those Regulations apply.  

4. We do not carry out any enquiries as to what consents may be required and it is your responsibility to ensure that you have obtained at your cost any consent that may be required for the contract to proceed. Such consents include, but are not limited to, those applicable to listed buildings, conservation areas or situations where Landlord or Freeholder consent is required. 

5. We shall be entitled to assume that you have obtained any relevant consent. We accept no responsibility for any loss that you suffer or for any enforcement or other action that might be brought against you by a Local Authority or any other person or body in the event that you have failed to obtain all relevant consents.  

6. Our website shows photographs of our products. Samples are also available upon request. We cannot guarantee that the product that we supply will be an exact match to any samples and photographs that we produce.  

7. We are continually looking to improve the specification of our products. We will not make any changes to the product that you have ordered, which affect its visual appearance, but we reserve the right to provide different components if we believe that they will provide you with an improved overall product.  
  

8. It is your responsibility to ensure that we can access your garage and its immediate vicinity to carry out our installation and that you have removed any obstructions prior to our arrival so that we have unhindered access to carry out our works.  

9. We will use our best efforts to honour any installation date given, but there are occasions on which we are forced to cancel installations at short notice due to factors that are outside our reasonable control. Such factors include (but are not limited to) adverse weather or traffic conditions, mechanical breakdown, or illness. If we are unable to meet an installation date, we shall give you as much notice as possible and arrange an alternative convenient date, but we shall not be liable for any losses that you may have suffered as a result of any such cancellation or delay.  

10. Whilst it is always our aim not to cause any damage while installing your new door,  any unavoidable brick or plasterwork damage, gaps or holes can be inevitable during the process of removing the old door. It is your responsibility to make good any damage in those circumstances.  
  

11. We do not undertake to remove the door that we are replacing intact and shall dispose of the old door at the end of the installation in such manner as we see fit.  
  

12. The final balance of the installation is payable on completion of the installation. If payment is not made within 7 days of installation, we shall have the right to require payment of interest on the outstanding amount at a rate of 2% of the balance due, accruing on a daily basis from the installation date until date of actual payment.  

13. We undertake to repair or replace free of charge any products supplied by us which prove defective as a result of faulty materials or workmanship within the following periods from the date of installation:  2 years; Any claim under the guarantee must be made within a reasonable time. Any repair work carried out or replacement units supplied within the guarantee period will also be covered by the Guarantee, but only for the remainder of the Guarantee period. 

Our guarantee does not cover the following:  

• Any damage caused by your failure to follow the regular maintenance instructions that are set out within the User Guide or verbal instructions that you were given at the time of installation;  
• Where the door is affixed to a wooden frame, any damage caused by your failure to periodically coat the wood with a protective sealant;  Damage due to accident, storm, flood or other adverse weather conditions or unusual physical or electrical stress;  
• Any damage caused to the products caused by electrical works that have not been carried out by us;  
• Any damage caused by any transportation/relocation of the product unless carried out by us;  
• Any modifications, adjustments or repairs to the product that have not been carried out by us;  Consumables such as batteries, fuses and bulbs; 
• We have entered this contract on the understanding that you are a “consumer” as defined in the relevant legislation. As a result, we do not accept any liability for any business losses that you suffer in relation to the use of the property at which the installation has been, or is due to be, carried out. For the avoidance of any doubt, “business losses” include (but are not limited to) losses such as loss of rental income, professional fee income, loss of bookings and loss of profits. If you are operating any form of business at or from the installation address, we recommend that you take out insurance to cover such losses.  
• Nothing within our guarantee affects our obligation to exercise reasonable care and skill when performing the contract and to use products that are of satisfactory quality and fit for their normal purpose. 

Further information about your statutory rights can be obtained from your local Citizens Advice Bureau or Trading Standards Department.  

Any work that we carry out under guarantee will be undertaken in normal working hours Monday to Friday excluding Bank Holidays. Any request to attend outside of those hours is chargeable at our prevailing rates, which can be obtained upon request. 

PAYMENT 

Payment must be made on time, in full, and without any deduction, set off or counterclaim. 

Payments not made in full after 7 days from installation date will be subject to late payment fees of 2% of the outstanding balance, added to each day of outstanding payment from the due date.

• Failure to pay Us when payments become due may result in: 
• Legal action to be brought against the Client, in which case you agree to indemnify us in full for all costs (including legal costs) charges and fees that we incur to recover payment of our debt. 
• Interest to be charged at the relevant reference rate provided.  Interest is payable both after and before any judgment of the court and continues to accrue until payment in full is received by Us 
• Immediate return of all Goods sold to the Client to which we still have title, at the Client’s own expense.  
  

DELIVERY 

Delivery date and time are to be considered as estimates only, and can be changed at Our sole discretion. We decline any responsibility for late delivery or late performance, in which case the Client will have no right to claim a refund or to cancel the order.   

We reserves the right to refuse to deliver the Product to sites considered to be unsuitable by Us.